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Frequently asked questions
How long does setup take?
We have a well-rehearsed process for onboarding new GP Surgeries. We aim to provide the first version of the beta site for review within 3 days, including preloaded content. We then work with you to add or update the content within the following few days. We aim to migrate the site fully within 10 days.
Does the site link with Clinical systems?
Yes, the site links clinical systems, online triage systems, and NHS API syndication, etc., to ensure Patients are directed to the correct information efficiently, reducing phone call volume.
Do you offer support with our GP website subscription?
Yes, support is included as standard with all our annual subscription plans. Our dedicated, experienced team understands the needs of GP practices and is ready to assist with everything from editing website content and adding urgent alerts to providing technical advice for any challenges your practice may face. We aim to resolve support requests within 24 hours.
Is the website Mobile friendly?
Yes. Our websites are mobile friendly / highly responsive, and are designed to render flawlessly on all mobile devices. With a thumb-friendly layout and intuitive navigation, users can easily browse and access key information one-handed, making the experience smooth and effortless. Why not check for yourself by visiting our client links.
Can we update our website content ourselves, or will GP Link Suite handle it?
We offer both options. The Practice team can easily update page content, upload documents, add images, and insert standard forms using the provided editor access. Most practices prefer this flexible approach. However, if your team is too busy to manage updates, we’re happy to handle them for you. Simply submit change requests through our support ticketing system or email support team.
Do you handle switching of .nhs.uk url to the new site ?
Yes, we coordinate with NHS Digital team directly to manage the switch over, reducing any stress at your end making the switching as streamlined as possible.