Frequently Asked Questions
How long does setup take?
We have a well-rehearsed process for onboarding new clients. We aim to provide the first version of the beta site for review within 3 days, including preloaded content. We then work with you to add or update the content within the following few days. We aim to fully migrate the site within 10 days. For more details, please check Our Process Page
Is the website Mobile friendly?
Yes. Our websites are highly responsive, designed to render flawlessly on all mobile devices. With a thumb-friendly layout and intuitive navigation, users can easily browse and access key information one-handed, making the experience smooth and effortless. Why not check for yourself by visiting our recent site Ellison View Surgery
Does the site link with Clinical systems?
Yes, the site links clinical systems, online triage systems and NHS API syndication etc to ensure Patients are directed to the correct information efficiently, reducing phone call volume.
How does GP Link Suite help reduce unnecessary demands on our practice?
All GP Link Suite websites include built-in signposting to guide patients to the right care at the first point of contact. By encouraging self-management of minor conditions, linking to trusted online health resources and support organisations, and offering alternatives to booking a GP appointment, our websites help reduce unnecessary demands on your practice. This allows your team to focus more effectively on patients with complex or urgent medical needs.
Do you handle switching of .nhs.uk URL to the new site?
Yes, we coordinate with NHS Digital team directly to manage the switch over, reducing any stress at your end making the switching as streamlined as possible.
Can we update our website content ourselves, or will GP Link Suite handle it?
We offer both options. The Practice team can easily update page content, upload documents, add images, and insert standard forms using the provided editor access. Most practices prefer this flexible approach. However, if your team is too busy to manage updates, we’re happy to handle them for you. Simply submit change requests through our support ticketing system or email support team.
Each subscription includes 4 hours of editing time per month, We think that this is generally more than enough even if we did most of the updates.
Is GP Link Suite's website framework compliant with NHS guidelines?
Yes, our website framework is designed to comply with the latest NHS guidelines for GP Practice websites. We are continually updating and improving our framework to ensure that it remains highly usable, accessible, and aligned with NHS standards.
Do you offer support with our GP website subscription?
Yes, support is included as standard with all our annual subscription plans. Our dedicated, experienced team understands the needs of GP practices and is ready to assist with everything from editing website content and adding urgent alerts, to providing technical advice for any challenges your practice may face. we aim to resolve support requests within 24 hours.
"Migrating our website to the new NHS design was something we thought would be time-consuming — but GP Link Suite made it incredibly easy. Their team handled everything with expertise and efficiency, requiring only minimal input from our side. In under a week, we had a modern, patient-friendly website with clear patient workflows that have improved access and reduced phone traffic. We couldn’t be happier with the outcome."
— Dr. Rehman, Partner at Ellison View Surgery
Upgrade to a Modern, NHS Design-compliant GP Practice website with built in patient-friendly workflows !
We understand your focus is on patient care, let our Team’s Expertise handle your website’s migration in just a few days, with minimal effort required from you.